Hospitality Services Manager
Michigan City
Future Opening: Hospitality Services Manager
Full Time • Michigan City
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Wellness resources
The Wanderluxe Collection | Michigan City, IN
The Wanderluxe Collection is seeking a Hospitality Services Manager to support and strengthen operations across Guest Services, Housekeeping, and Maintenance within our growing vacation rental portfolio.
This role will begin with a primary focus in the Housekeeping department, where the Hospitality Services Manager will work closely with the Director of Housekeeping and housekeeping leadership to learn standards, systems, and workflows. As the role matures, this position will increasingly float between departments, providing cross-functional support, leadership coverage, and operational consistency during peak seasons and periods of growth.
This is a highly hands-on, visible leadership role ideal for a hospitality professional who thrives in fast-paced environments, enjoys variety, and excels at problem-solving and collaboration.
What You’ll Do
- Serve as an operational leader with an initial focus on Housekeeping, supporting daily execution, inspections, staffing coverage, and quality control.
- Partner closely with the Director of Housekeeping to reinforce standards, improve processes, and support team training.
- Gradually expand cross-departmental responsibilities to support Guest Services and Maintenance operations as needed.
- Act as a communication bridge between departments to ensure alignment and seamless guest experiences.
- Step in to manage day-of operational challenges, including guest issues, staffing gaps, service recovery, and urgent operational needs.
- Conduct inspections and operational audits to ensure brand and cleanliness standards are met.
- Cross-train in departmental systems, procedures, and workflows to provide flexible leadership coverage.
- Assist with onboarding and training new team members across departments.
- Identify opportunities for efficiency, consistency, and process improvement.
- Support seasonal ramp-ups, special projects, and high-occupancy periods.
- Maintain a strong on-site presence, traveling regularly between properties.
What We’re Looking For
- 2+ years of experience in hospitality operations, housekeeping leadership, hotel management, or vacation rentals.
- Strong foundational experience in housekeeping or facilities operations preferred.
- Demonstrated ability to work across departments and adapt to shifting priorities.
- Excellent problem-solving, organizational, and communication skills.
- Comfort using technology including PMS platforms, maintenance systems, and mobile operational tools.
- A hands-on leader who leads by example and is comfortable stepping into frontline work when needed.
- Flexibility to work weekends, holidays, and peak seasons.
- Ability to lift up to 50 pounds and perform physically active tasks as required.
Why This Role Matters
This position plays a key role in strengthening operations while building cross-functional leadership depth across The Wanderluxe Collection. By starting with a focused departmental immersion and expanding into broader operational support, this role helps ensure both immediate excellence and long-term scalability.
Why You’ll Love It Here
- Full-time, year-round position
- Hands-on exposure to all facets of hospitality operations
- Clear pathway for growth into senior operations or departmental leadership roles
- Supportive, people-first culture in a vibrant beachside community
- 401(k) after one year
- Medical/Dental/Vision insurance and Low-cost Medical Clinic Access (after 31 days)
- Small town vibes with big things on the horizon, Michigan City is just one hour from Downtown Chicago, with over 500 million dollars in investments coming into town.
You’ll report directly to our Director of Operations & Director of Housekeeping, and play a key role in shaping guest experiences and team culture across The Wanderluxe Collection.
If you’re ready to bring your leadership, passion, and operational expertise to a company that values both people and place, we’d love to meet you.
Job Type: Full-time
Compensation: $45,000.00 - $58,000.00 per year
The Wanderluxe Collection is a hospitality umbrella encompassing the following vacation rental property brands: Beachwalk Vacation Rentals, IN the Dunes, and South Shore Vacation Homes. The Wanderluxe Collection combines professional service with a welcoming atmosphere, offering exceptional comfort for all guests.
The journey to The Wanderluxe Collection began when Rob Harte, President of NWI Development, acquired Beachwalk Vacation Rentals in 2015, with 40 short-term rental homes under management. The rapid growth of the portfolio, now 140+ homes, led to the 2024 formation of new brands under The Wanderluxe Collection, designed by Erin Harrell, Executive General Manager, and Sharon Harte, EVP of NWI Development. Each brand caters to a specific experience, providing uniquely tailored stays, and the operational excellence of the Wanderluxe Collection Management team ensures each home is prioritized, maintained, and well-cared for.
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